Manager, Customer Experience Trainee - Montréal-est

TD Bank

Montréal, Quebec, Canada
Base: 59,500 cad - 84,000 cad; bonus/equity: not s...
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Customer interaction
Operational excellence
Team leadership
** TD Bank is seeking a Manager, Customer Experience Trainee for their Montréal-est location, aiming to enhance customer interactions and operational excellence. The role requires leadership in mentoring staff while ensuring compliance and fostering strong customer relationships. **

Job Summary

  • Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
  • Collaborate with One TD partners to help all customers in a way that suit their needs best.
  • Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed.

Matching Summary

Match Score: 75

** TD Bank is seeking a Manager, Customer Experience Trainee for their Montréal-est location, aiming to enhance customer interactions and operational excellence. The role requires leadership in mentoring staff while ensuring compliance and fostering strong customer relationships. **

Salary

Base: 59,500 CAD - 84,000 CAD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • customer interaction
  • operational excellence
  • team leadership
  • problem resolution
  • customer experience strategies

Nice-to-have

  • dynamic leadership
  • building lasting connections
  • innovate with purpose
  • execute with speed and impact

Key Requirements

  • Undergraduate degree and/or over 3 years of relevant work experience
  • Proficiency in MS Office and internet applications
  • Strong organizational, planning and time management skills
  • Mobility within the Assigned District

Work Rights

Not specified

Tailored Resume

Cover Letter