Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry
Job Summary
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.
Provide Level 2 technical support for Amex GBT Travel Counselor booking applications, Travel PNR quality control and auto ticketing processing applications, Travel Counselor Servicing and Corporate applications.
Flexible benefits are tailored to each country and start the day you do.
Matching Summary
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.
Skills & Requirements
Must-have
Level 2 technical support
Travel PNR quality control
auto ticketing processing applications
GDS systems (Sabre, Amadeus, Travelport)
troubleshoot multi-tiered web-based architectures
XML, APIs, Web services, .NET Framework, SQL queries
Nice-to-have
collaborate across virtual, global teams
customer and client-focused mindset
adaptability to changing environments
ITIL, AWS, Nexthink certification
Key Requirements
Bachelor’s degree in computer science, Information Technology, Engineering, or equivalent
5+ years of technical application support experience in travel industry
Strong experience in Level 2 technical support, business travel operations, or travel technology
Strong knowledge with GDS’s (Sabre, Amadeus or Travelport)
Experience with Travel Transaction (PNR) quality control and auto ticketing applications
Experience with Amex GBT applications and processes is a plus