Senior Manager, It Service Management

Integer

Base salary not specified; cash-based incentive pr...
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10+ years it service management experience
Strong itil v3 or v4 knowledge
Sox itgc audit readiness leadership
** Integer is seeking a Senior Manager for IT Service Management (ITSM) to lead governance and operational practices aligned with ITIL best practices. The role involves overseeing incident, change, and problem management while ensuring compliance with SOX ITGCs, with a focus on continuous improvement and IT modernization. **

Job Summary

  • The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates must lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing compliance for the IT organization.
  • The position offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and immediate eligibility for paid time off.

Matching Summary

Match Score: 75

** Integer is seeking a Senior Manager for IT Service Management (ITSM) to lead governance and operational practices aligned with ITIL best practices. The role involves overseeing incident, change, and problem management while ensuring compliance with SOX ITGCs, with a focus on continuous improvement and IT modernization. **

Salary

Base salary not specified; Cash-based incentive program available; Comprehensive benefits including medical, dental, vision, 401(k) match

Skills & Requirements

Must-have

  • 10+ years IT Service Management experience
  • Strong ITIL v3 or v4 knowledge
  • SOX ITGC audit readiness leadership
  • Incident Change Problem Management oversight
  • CMDB governance and data integrity

Nice-to-have

  • ITIL Managing Professional certification
  • Experience with large-scale IT modernization
  • Executive communication and facilitation skills
  • Partnering with Internal Audit teams
  • Balancing control with agility mindset

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • Minimum 10 years of ITSM or IT Operations experience
  • Demonstrated experience with Incident, Change, and Problem Management
  • Strong working knowledge of SOX ITGCs
  • Ability to lead through influence across technical teams

Work Rights

Not specified

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