Customer Service Representative

Terex

Louisville, US
On-site
Provide world-class customer service
Manage dealer orders and helpdesk tickets
Address pricing and availability inquiries
Provide a world-class level of Customer Service and effective customer solutions

Job Summary

  • Provide a world-class level of Customer Service and effective customer solutions.
  • Manage dealer orders and parts Helpdesk tickets, addressing pricing and availability enquiries.
  • This role requires tenacity, diligence, resolve, determination, and perseverance.

Matching Summary

Provide a world-class level of Customer Service and effective customer solutions.

Skills & Requirements

Must-have

  • Provide world-class customer service
  • Manage dealer orders and helpdesk tickets
  • Address pricing and availability inquiries
  • Communicate efficiently and professionally
  • Process sales orders, returns, and service requests

Nice-to-have

  • Tenacity, diligence, resolve, determination, perseverance
  • Strong work ethic and willingness to grow
  • Ability to follow processes without shortcuts
  • Adaptability to new technologies and business systems
  • Proactive in identifying and resolving issues

Key Requirements

  • High School Diploma or GED
  • Proficiency in Microsoft Office suite
  • Three+ years customer service experience
  • Experience in specialized call center
  • Ability to meet deadlines
  • Excellent organizational skills
  • Excellent verbal and written communication skills
  • Excellent telephone manner

Work Rights

Not specified

Tailored Resume

Cover Letter