Analyst, Desktop Support

MUFG

London, United Kingdom
Fully remote
Windows desktop operating system
Microsoft 365 applications
Ticketing systems experience
The Desktop Support Analyst is a key member of the onsite AskIT team, providing face-to-face technical support for end users requiring IT assistance

Job Summary

  • The Desktop Support Analyst is a key member of the onsite AskIT team, providing face-to-face technical support for end users requiring IT assistance.
  • This role focuses on restoring productivity quickly while providing a positive, professional support experience.
  • Success is defined by technical effectiveness, collaboration, and the ability to represent the AskIT team as a trusted presence within the business.

Matching Summary

The Desktop Support Analyst is a key member of the onsite AskIT team, providing face-to-face technical support for end users requiring IT assistance.

Skills & Requirements

Must-have

  • Windows Desktop Operating System
  • Microsoft 365 Applications
  • ticketing systems experience
  • basic networking knowledge

Nice-to-have

  • endpoint management tools experience
  • creating user-focused IT content
  • strong customer service skills

Key Requirements

  • 1 – 3 years experience in IT support
  • Degree level qualification or equivalent work experience

Work Rights

Not specified

Tailored Resume

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