Solution Engineer - Service Cloud

Salesforce UK

Tokyo, Japan
Service cloud product expertise
Crm sales engineering experience
Contact center operations understanding
The Service Cloud Expert is responsible for presenting our Service and Support product offerings (the Service Cloud) and architecture in the best light to prospects and customers based on a customer’s specific business requirements

Job Summary

  • The Service Cloud Expert is responsible for presenting our Service and Support product offerings (the Service Cloud) and architecture in the best light to prospects and customers based on a customer’s specific business requirements.
  • The primary goal of our team members is to remove all technical objections related to Service Cloud in the sales cycle.
  • Success will be measured by the overall performance of the sales team you support and individual performance.

Matching Summary

The Service Cloud Expert is responsible for presenting our Service and Support product offerings (the Service Cloud) and architecture in the best light to prospects and customers based on a customer’s specific business requirements.

Skills & Requirements

Must-have

  • Service Cloud product expertise
  • CRM sales engineering experience
  • Contact center operations understanding
  • Tailored solution demonstrations
  • Fluent Japanese language skills

Nice-to-have

  • Curiosity and energy
  • Team collaboration
  • Problem ownership
  • Business level English skills

Key Requirements

  • Previous Sales Engineer/Architect/System Engineer experience
  • Deep functional understanding of contact center operations
  • Experience in demo development/customization
  • Knowledge of related applications, databases, web technology
  • Application configuration experience
  • Presentation/demonstration experience
  • Ability to listen and analyze customer needs
  • Ability to work as part of a team
  • Ability to multi-task and work under deadlines

Work Rights

Not specified

Tailored Resume

Cover Letter