Customer Care Manager– Allflex (hybrid)

Muckelab

Base: $87,300.00 - $137,400.00; bonus/equity: elig...
Hybrid
Customer care team leadership
Order management and processing
Sap proficiency for operations
The Customer Care Manager – Allflex leads day-to-day operations of the Allflex Tag Customer Care team, ensuring quality, accuracy, and efficiency in supporting customers across multiple channels

Job Summary

  • The Customer Care Manager – Allflex leads day-to-day operations of the Allflex Tag Customer Care team, ensuring quality, accuracy, and efficiency in supporting customers across multiple channels.
  • This role provides leadership, coaching, training, and performance oversight while driving continuous improvement and operational excellence within the team.
  • The position offers a comprehensive benefits package including medical, dental, vision, retirement plans, paid holidays, vacation, and sick days, along with eligibility for annual bonus and long-term incentives.

Matching Summary

The Customer Care Manager – Allflex leads day-to-day operations of the Allflex Tag Customer Care team, ensuring quality, accuracy, and efficiency in supporting customers across multiple channels.

Salary

Base: $87,300.00 - $137,400.00; Bonus/Equity: Eligible for annual bonus and long-term incentive; Benefits: Medical, dental, vision, retirement, paid holidays, vacation, sick days

Skills & Requirements

Must-have

  • Customer Care Team Leadership
  • Order Management and Processing
  • SAP Proficiency for Operations
  • Customer Issue Escalation Handling
  • Operational Excellence and Process Improvement
  • Customer Relationship Management

Nice-to-have

  • Mentorship in Customer Care
  • Experience in Animal Health Products
  • Forward-Thinking and Problem-Solving
  • Adaptability in Dynamic Environments
  • Strong Communication Skills
  • Proactive Mindset

Key Requirements

  • 5 years customer support experience
  • 2 years SAP experience
  • Bachelor’s degree or equivalent
  • Demonstrated leadership experience
  • Dedicated home workspace with reliable internet
  • Ability to lead through change

Work Rights

US and Puerto Rico Residents Only

Tailored Resume

Cover Letter