Senior Product Marketing Manager

intercom Inc

Dublin, Ireland
Competitive salary; equity in a fast-growing start...
**
5+ years in product marketing
B2b complex product positioning
End-to-end product ownership
** Intercom Inc. is seeking a Senior Product Marketing Manager to lead the messaging and positioning for its AI-driven Helpdesk product. The ideal candidate will possess a unique blend of strategic thinking, storytelling, and technical engagement to effectively communicate the integration of AI and human support in enhancing customer service experiences. **

Job Summary

  • Intercom is building an integrated AI-first helpdesk platform combining their Helpdesk product with the Fin AI agent to transform customer experiences.
  • The role involves owning the positioning and messaging strategy for the Helpdesk product area, defining the narrative that the combined solution delivers superior outcomes.
  • Employees receive competitive salary and equity, unlimited access to advanced AI tools like Claude Code, and a hybrid work policy requiring three days in the office.

Matching Summary

Match Score: 75

** Intercom Inc. is seeking a Senior Product Marketing Manager to lead the messaging and positioning for its AI-driven Helpdesk product. The ideal candidate will possess a unique blend of strategic thinking, storytelling, and technical engagement to effectively communicate the integration of AI and human support in enhancing customer service experiences. **

Salary

Competitive salary; Equity in a fast-growing start-up; Pension match up to 4%, health/dental insurance, flexible PTO

Skills & Requirements

Must-have

  • 5+ years in product marketing
  • B2B complex product positioning
  • End-to-end product ownership
  • Crisp written communication skills
  • Hands-on product and tech engagement

Nice-to-have

  • Customer retention or expansion experience
  • Fluency with AI tools
  • Curiosity about AI technology
  • Systems thinking for messaging architecture
  • Fast-moving startup environment experience

Key Requirements

  • 5+ years of product marketing experience
  • Proven track record in B2B markets
  • Experience with fast-paced product launches

Work Rights

Not specified

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