Hr Contact Center Representative

Fsmjobs

Not specified
Backlog management and resolution
Process stabilization efforts
Cross-functional team collaboration
Fsmjobs is seeking a detail-oriented HR Contact Center Specialist responsible for managing backlog items and contributing to operational stability in HR processes. The ideal candidate will have at least two years of experience in HR shared services, particularly within a U.S. context, and will be skilled in communication and HR systems like Workday

Job Summary

  • Responsible for addressing team backlogs and ensuring operational stability to contribute to smooth and efficient daily operations.
  • Provide first-line support for employees, managers, and executives on general HR questions, policies, processes, and self-service transactions.
  • Recommend process improvements to drive efficiencies, knowledge, and consistencies in HR procedures.

Matching Summary

Match Score: 75

Fsmjobs is seeking a detail-oriented HR Contact Center Specialist responsible for managing backlog items and contributing to operational stability in HR processes. The ideal candidate will have at least two years of experience in HR shared services, particularly within a U.S. context, and will be skilled in communication and HR systems like Workday.

Skills & Requirements

Must-have

  • Backlog Management and Resolution
  • Process Stabilization Efforts
  • Cross-functional Team Collaboration
  • HR Policy and Process Support
  • Workday and HR Systems Expertise
  • Multi-channel Issue Resolution

Nice-to-have

  • Detail-oriented and Proactive
  • Enhance Operational Efficiency
  • Continuous Improvement Mindset
  • Inspire Employee Confidence

Key Requirements

  • Minimum 2+ years of related experience
  • US HR Contact Center/US Healthcare Account experience
  • HR Shared Services environment experience
  • Workday or similar HR systems experience
  • Case management tools experience
  • Excellent written and oral communication skills
  • Ability to follow strict policy guidelines

Work Rights

Not specified

Tailored Resume

Cover Letter