Manager Patient Access (remote) - Neurology

olinlinks.wustl.edu

Base: $68,100.00 - $105,500.00 annually; bonus/equ...
Contact center management
Patient scheduling and registration
Provider schedule optimization
This position will manage the contact center and the critical functions including patient registration, patient scheduling, ensuring appropriate triage of incoming medical calls, provider schedules and templates, and pre-arrival

Job Summary

  • This position will manage the contact center and the critical functions including patient registration, patient scheduling, ensuring appropriate triage of incoming medical calls, provider schedules and templates, and pre-arrival.
  • Technical training and optimization processes to increase quality and efficiency and strategic planning are critical, as a primary goal is to improve the patient access experience across the department.
  • The salary range reflects base salaries paid for positions in a given job grade across the University.

Matching Summary

This position will manage the contact center and the critical functions including patient registration, patient scheduling, ensuring appropriate triage of incoming medical calls, provider schedules and templates, and pre-arrival.

Salary

Base: $68,100.00 - $105,500.00 Annually; Bonus/Equity: Not specified; Benefits: Competitive health insurance, retirement plan, paid time off

Skills & Requirements

Must-have

  • Contact center management
  • Patient scheduling and registration
  • Provider schedule optimization
  • Strategic planning for access improvement
  • Performance and quality improvement processes

Nice-to-have

  • Develop positive customer relationships
  • Resolve issues and complaints
  • Ensure adequate staff training and resources
  • Interface with department leaders

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 5 Years Management Experience

Work Rights

Not specified

Tailored Resume

Cover Letter