The role involves delivering excellent customer communication by engaging in email and telephone conversations with Tesla customers during the credit decision process
Job Summary
The role involves delivering excellent customer communication by engaging in email and telephone conversations with Tesla customers during the credit decision process.
Candidates must be comfortable managing a daily pipeline of customers from lead to activation while ensuring cases are updated within agreed Service Level Agreements.
The position offers a competitive salary between £28,000 and £30,000 along with 25 days of holiday plus bank holidays and an annual bonus.
Matching Summary
The role involves delivering excellent customer communication by engaging in email and telephone conversations with Tesla customers during the credit decision process.
Salary
Base: £28,000 - £30,000; Bonus/Equity: Annual bonus based on performance; Benefits: 25 days holiday, pension, sharesave scheme
Skills & Requirements
Must-have
Previous customer services work experience
Understanding of FCA principles and Consumer Duty
Ability to manage daily customer pipeline
Experience with D2C and Tesla journey integrations
Adherence to SLAs and productivity targets
Nice-to-have
Direct interaction with external business partners
Exposure to multi-stakeholder leasing organizations
Knowledge of retail finance and leasing products
Participation in continuous personal development
Key Requirements
Previous experience in automotive-related financial services
Familiarity with legal, regulatory, and compliance issues
Understanding of general market sector automotive finance products