Medical Complaint Handling Specialist With Turkish
Alcon
Warsaw, Poland
Not specified; not specified; not specified
Hybrid (3 days in office, 2 days remote weekly)
Proficiency in english and turkish languages
Experience in customer service or complaints handling
Knowledge of quality management systems
Alcon is seeking a Medical Complaint Handling Specialist who is fluent in Turkish to manage complaint records related to their medical devices and OTC products across the EMEA region. The role requires strong communication skills and a commitment to regulatory compliance while working in a hybrid environment
Job Summary
This role is part of Alcon's Quality & Regulatory Affairs function ensuring products meet strict global and local quality standards.
The specialist will process complaint records involving Alcon devices and OTC products across the EMEA region while maintaining compliance with regulations.
Employees benefit from a flexible hybrid work model, modern office facilities in Warsaw, and opportunities to influence business solutions.
Matching Summary
Match Score: 85
Alcon is seeking a Medical Complaint Handling Specialist who is fluent in Turkish to manage complaint records related to their medical devices and OTC products across the EMEA region. The role requires strong communication skills and a commitment to regulatory compliance while working in a hybrid environment.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Proficiency in English and Turkish languages
Experience in customer service or complaints handling
Knowledge of quality management systems
Ability to work in hybrid model (3/2 weekly)
Computer literacy with standard software platforms
Nice-to-have
Effective communication with diverse stakeholders
Passion for delivering outcomes in agile environment
Understanding of GDPR and local privacy requirements
Collaboration with international colleagues
Interest in influencing solution design
Key Requirements
About 1 year of experience in customer service or complaints handling