Base: $70k-$80k; bonus/equity: not specified; bene...
Fully remote
Social media strategy
Client account management
Organic social media management
In the role of Client Success Manager, in Client Success, you will be at the front line, delivering best-in-class account management to ensure our clients achieve their goals
Job Summary
In the role of Client Success Manager, in Client Success, you will be at the front line, delivering best-in-class account management to ensure our clients achieve their goals.
Your mission is to retain and grow their business by identifying and implementing the ICUC products and services that will help them recognize value and meet their goals.
You will be working with sophisticated clients, so you will need to be a strategic thinker whose knowledge of social media and digital technology trends will be at the heart of your ability to respond creatively to client briefs, ensuring ICUC is their go-to expert.
Matching Summary
In the role of Client Success Manager, in Client Success, you will be at the front line, delivering best-in-class account management to ensure our clients achieve their goals.
Salary
Base: $70K-$80K; Bonus/Equity: Not specified; Benefits: medical, dental, RRSP, paid time off, and/or other benefits
Skills & Requirements
Must-have
Social media strategy
Client account management
Organic social media management
Strategic thinking
Project management
Budgeting skills
Service-oriented ethos
Nice-to-have
Entrepreneurial thinking
Enthusiastic business ethic
Team player
Work independently and collectively
Additional languages
Key Requirements
At least 3 years of experience in social media management
Agency setting experience
Enterprise client experience
Proficient knowledge in managing organic social media
Familiarity with Sprinklr, Khoros, and Sprout
Proficiency in Microsoft PowerPoint and Microsoft Teams