Head Of Customer Complaints Intake (people Leadership & Process Reengineering) - Hybrid

Mtbachelor

Williamsville, New York, United States of America
Base: $74,600.00 - $124,400.00 annual (usd); bonus...
Hybrid
3+ years in complaint management
Experience in process improvement
Strong organizational skills
The Head of Complaints Intake supports the day-to-day operation and ongoing improvement of the escalated complaints intake process

Job Summary

  • The Head of Complaints Intake supports the day-to-day operation and ongoing improvement of the escalated complaints intake process.
  • This role blends hands-on process work with coordination across partners to improve consistency, quality, and efficiency.
  • The position requires collaboration with various departments to ensure compliance and effective handling of complaints.

Matching Summary

The Head of Complaints Intake supports the day-to-day operation and ongoing improvement of the escalated complaints intake process.

Salary

Base: $74,600.00 - $124,400.00 Annual (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 3+ years in complaint management
  • Experience in process improvement
  • Strong organizational skills

Nice-to-have

  • Comfort interacting with senior stakeholders
  • Ability to manage ambiguity
  • Experience in a regulated environment

Key Requirements

  • Bachelor's degree or equivalent experience
  • Experience in customer service or compliance
  • Background in banking or regulated industry

Work Rights

Not specified

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