The Customer Experience Program Manager is responsible for managing multiple medium to large scale IT projects across the organization through cross functional coordination to ensure quality delivery of projects in an on-time, on-budget manner
Job Summary
The Customer Experience Program Manager is responsible for managing multiple medium to large scale IT projects across the organization through cross functional coordination to ensure quality delivery of projects in an on-time, on-budget manner.
This individual will create and communicate project plans to all project stakeholders and will manage the relationships with project team and stakeholders.
The role contributes to the development of the Project Management Methodology and coordinates cross functional teams including software developers, business owners, security experts, and external resources.
Matching Summary
The Customer Experience Program Manager is responsible for managing multiple medium to large scale IT projects across the organization through cross functional coordination to ensure quality delivery of projects in an on-time, on-budget manner.
Skills & Requirements
Must-have
Project management of IT initiatives
Cross functional team coordination
Waterfall and Agile methodologies
Global team test session leadership
Project scope and deliverable definition
Resource allocation and timeline management
Nice-to-have
Experience with Salesforce Marketing Cloud
Background in data analytics or marketing operations
Training material development and delivery
Microsoft Project scheduling experience
Strong verbal and written communication
Ability to prioritize and multitask
Key Requirements
Bachelor’s Degree in Information Systems or related field or equivalent experience
5 years of large-scale project and program management