Customer Service Lead

Athomevet

Portsmouth, NH, United States
Base: up to $22 ph; bonus/equity: bonus pyy opport...
On-site
Professional client communication
Schedule appointments accurately
Maintain electronic medical records
Athomevet is seeking a Customer Service Representative Supervisor to lead a reception team in providing exceptional service to clients and their pets. This role combines client interaction and team leadership, requiring a strong background in customer service and veterinary experience

Job Summary

  • This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients while guiding the reception team.
  • Key responsibilities include managing client communication, maintaining patient records and technology, and leading the reception team through recruitment, training, and performance feedback.
  • The company offers a competitive compensation and benefits package including pay up to $22 per hour, bonus opportunities, health insurance, 401(k) with matching, and paid time off.

Matching Summary

Match Score: 85

Athomevet is seeking a Customer Service Representative Supervisor to lead a reception team in providing exceptional service to clients and their pets. This role combines client interaction and team leadership, requiring a strong background in customer service and veterinary experience.

Salary

Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance, Flexible scheduling options

Skills & Requirements

Must-have

  • Professional client communication
  • Schedule appointments accurately
  • Maintain electronic medical records
  • Process billing transactions
  • Foster team accountability

Nice-to-have

  • Passionate about pet care
  • Positive workplace culture
  • Leadership development focus

Key Requirements

  • High school diploma required
  • Minimum 3 years customer service experience
  • At least 1 year veterinary experience
  • 1-2 years leadership experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter