Major Incident Manager

PPD (Thermo Fisher)

**
3+ years of incident manager experience
Expertise in itil frameworks
Experience with incident management tools
** Thermo Fisher Scientific Inc. is seeking a Major Incident Manager to join their Information Technology team. The role involves managing critical incidents, ensuring operational efficiency, and adhering to ITIL standards while fostering a collaborative and inclusive workplace culture. **

Job Summary

  • This role involves leading the response to major incidents to restore services as quickly as possible while ensuring systems operate flawlessly.
  • Candidates will be expected to strictly adhere to ITIL guidelines and conduct post-incident reviews to identify improvement opportunities.
  • The position requires a commitment to an inclusive workplace where diversity is valued and employees collaborate with world-class teams.

Matching Summary

Match Score: 75

** Thermo Fisher Scientific Inc. is seeking a Major Incident Manager to join their Information Technology team. The role involves managing critical incidents, ensuring operational efficiency, and adhering to ITIL standards while fostering a collaborative and inclusive workplace culture. **

Skills & Requirements

Must-have

  • 3+ years of Incident Manager experience
  • Expertise in ITIL frameworks
  • Experience with incident management tools
  • Ability to work under pressure
  • Weekend on-call rotation availability

Nice-to-have

  • Strong problem-solving skills
  • Excellent communication abilities
  • Mentoring staff capabilities
  • Cross-functional collaboration
  • Inclusive workplace environment

Key Requirements

  • Bachelor's degree in IT or related field
  • 3+ years of IT service management experience
  • Proven experience as an Incident Manager

Work Rights

Not specified

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