Regional Service Field Operation Manager

KONE Belgique & Luxembourg

Hangzhou, China
Fully remote
Technical helpdesk and site support
Remote or on-site technical support
Installation and maintenance issues
Provide remote or on-site technical support for installation and maintenance issues, ride comfort, and customer specification requirements

Job Summary

  • Provide remote or on-site technical support for installation and maintenance issues, ride comfort, and customer specification requirements.
  • Train local Trainers/employees, create quality reports, and ensure all installations follow global processes and safety guidelines.
  • Co-ordinate field support team activities, set KPIs, report monthly, and ensure quick response times for technical inquiries and training requests.

Matching Summary

Provide remote or on-site technical support for installation and maintenance issues, ride comfort, and customer specification requirements.

Skills & Requirements

Must-have

  • Technical helpdesk and site support
  • Remote or on-site technical support
  • Installation and maintenance issues
  • Quality reports and corrective actions
  • Safety procedures and rules adherence
  • Co-ordinate field support team activities
  • Set appropriate KPI to field support team

Nice-to-have

  • Innovative and collaborative working culture
  • Employee engagement and idea sharing
  • Sustainability and ethical business practices
  • Trust and respect among co-workers
  • Recognized good performance

Key Requirements

  • Product development matrix audit points
  • Maintenance method development
  • Service and trouble shooting tools/spares development
  • Train local Trainers/employees
  • Create quality reports
  • Report safety concerns
  • Stop installation or lift operations if safety violation
  • May lead, direct, evaluate and develop a team

Work Rights

Not specified

Tailored Resume

Cover Letter