Desktop Support Technician

Leidos UK

Norfolk, VA, United States
$26.00 - $29.00phly rate; not specified; not speci...
Troubleshoot it devices
Resolve customer tickets
Handle hardware and software issues
The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices

Job Summary

  • The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.
  • Manage the resolution of customer tickets according to established Service Level Requirements (SLRs) and ensure proper ticket-handling according to guidelines.
  • At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.

Matching Summary

The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.

Salary

$26.00 - $29.00/hourly rate; Not specified; Not specified

Skills & Requirements

Must-have

  • Troubleshoot IT devices
  • Resolve customer tickets
  • Handle hardware and software issues
  • Basic network troubleshooting
  • Work in confined spaces
  • Lift and carry 50 lbs

Nice-to-have

  • Organized and detail-oriented
  • Strong collaboration skills
  • Independent decision making
  • Analytical thinking
  • Relationship building

Key Requirements

  • US Citizen
  • DoD Secret Clearance
  • HS diploma with 4+ years experience
  • DoD 8570 IAT Level II: Security+ or higher
  • Microsoft Windows OS, version 10 experience
  • Service/Help Desk ticket management software experience

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter