Assistant Manager

Greystar Australia Pty Ltd

Islington, United Kingdom
Exceptional customer service skills
Proactive resident interaction
Timely response to resident issues
The purpose of this role is to manage and support in the delivery of the day-to-day resident experience objectives of the property and lead the team by example to build a vibrant, safe and welcoming community our residents enjoy being part of

Job Summary

  • The purpose of this role is to manage and support in the delivery of the day-to-day resident experience objectives of the property and lead the team by example to build a vibrant, safe and welcoming community our residents enjoy being part of.
  • Assists and supports the Community Manager with communications, assessment and development of team members.
  • Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.

Matching Summary

The purpose of this role is to manage and support in the delivery of the day-to-day resident experience objectives of the property and lead the team by example to build a vibrant, safe and welcoming community our residents enjoy being part of.

Skills & Requirements

Must-have

  • Exceptional customer service skills
  • Proactive resident interaction
  • Timely response to resident issues
  • Financial and operational management
  • Rent collection and arrears chasing
  • Vendor invoice processing
  • Health and Safety compliance

Nice-to-have

  • Team leadership by example
  • Building vibrant communities
  • Adaptable to changing environments
  • Enthusiasm for exceptional experiences
  • Continuous learning and improvement

Key Requirements

  • Significant customer-facing service delivery experience
  • Strong team player with relationship building skills
  • Ability to act autonomously
  • Fluent English verbal and written communication
  • Excellent organizational and multitasking skills
  • Numerical skills
  • Self and culturally aware

Work Rights

Not specified

Tailored Resume

Cover Letter