Customer Service Representative

Penn State

University Park, PA, US
Base: $31,600.00 - $45,800.00 (reflective of 100% ...
Hybrid
Strong customer service skills
Detail-oriented communication
Ability to stand for extended periods
The primary role involves interacting with students to greet them, check prohibited items, and resolve test registration issues

Job Summary

  • The primary role involves interacting with students to greet them, check prohibited items, and resolve test registration issues.
  • This position offers full Penn State benefits including a generous 75% tuition discount for employees and eligible family members.
  • Candidates must be able to follow strict Testing Center policies while supporting faculty and staff inquiries about the testing system.

Matching Summary

The primary role involves interacting with students to greet them, check prohibited items, and resolve test registration issues.

Salary

Base: $31,600.00 - $45,800.00 (reflective of 100% FTE); Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, vision, retirement plans, paid time off, and 75% tuition discount

Skills & Requirements

Must-have

  • Strong customer service skills
  • Detail-oriented communication
  • Ability to stand for extended periods
  • Flexibility for evening shifts
  • Knowledge of testing center policies

Nice-to-have

  • Experience with diverse student populations
  • Prior experience in customer service
  • Ability to learn new software quickly

Key Requirements

  • High School Diploma or GED required
  • Must be authorized to work in the U.S.
  • Successful completion of background checks required

Work Rights

Must be authorized to work in the U.S.

Tailored Resume

Cover Letter