It Service Desk Analyst

Avera

Sioux Falls, United States of America
$20.75 - $31.50; not specified; pto available day ...
Hybrid (primarily days with possible weekends/evenings/holidays)
Technical support
Customer service
Troubleshooting skills
Avera is seeking an IT Service Desk Analyst in Sioux Falls, responsible for providing high-quality technical support and customer service to employees. The ideal candidate should possess strong communication skills and a passion for technology, with a background in IT support

Job Summary

  • This position provides world class customer service for users needing technical support and guidance.
  • As the first point of contact for incidents and user requests, there is an aptitude and responsibility for initial diagnosis, resolution, and escalation based on documented processes and procedures.
  • Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees.

Matching Summary

Match Score: 85

Avera is seeking an IT Service Desk Analyst in Sioux Falls, responsible for providing high-quality technical support and customer service to employees. The ideal candidate should possess strong communication skills and a passion for technology, with a background in IT support.

Salary

$20.75 - $31.50; Not specified; PTO available day 1 for eligible hires. Up to 5% employer matching contribution for retirement

Skills & Requirements

Must-have

  • technical support
  • customer service
  • troubleshooting skills
  • ticketing system
  • IT Knowledgebase

Nice-to-have

  • compassion
  • multidisciplinary team
  • hospitality
  • stewardship
  • CARE standards

Key Requirements

  • Associate's in a related field
  • 1-3 years Experience and/or training
  • Visual acuity adequate to perform position duties
  • Ability to communicate effectively

Work Rights

Not specified

Tailored Resume

Cover Letter