Customer Support Assistant

ALS

Coventry, United Kingdom
Base: £26,232 py; bonus/equity: not specified; ben...
Hybrid
Customer service experience
Planning and organizational skills
Strong written and verbal communication
Act as the department invoicing lead, overseeing invoice queries and supporting improvements to the DSO position

Job Summary

  • Act as the department invoicing lead, overseeing invoice queries and supporting improvements to the DSO position.
  • Respond to customer enquiries promptly, providing thorough resolutions to issues and problems.
  • Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time).

Matching Summary

Act as the department invoicing lead, overseeing invoice queries and supporting improvements to the DSO position.

Salary

Base: £26,232 per annum; Bonus/Equity: Not specified; Benefits: Annual Leave, Sick Pay, Salary Progression, Perkbox, Study Support, Pension

Skills & Requirements

Must-have

  • Customer service experience
  • Planning and organizational skills
  • Strong written and verbal communication
  • Professional and flexible approach
  • IT systems experience including Microsoft Office
  • Ability to meet deadlines under pressure

Nice-to-have

  • Proactive and organised
  • Problem-solving skills
  • Thrives in a fast-paced environment
  • Collaborative mindset
  • Commitment to quality and compliance

Key Requirements

  • Previous customer service experience
  • Work authorization required

Work Rights

Must be a Citizen or Permanent Resident, or hold/obtain a valid working visa

Tailored Resume

Cover Letter