Manager, Technical Support Engineering – Workday Platform

Workday

Fully remote
Workday analytics domain expertise
Debugging complex system issues
Log analysis and correlation
Lead, mentor, and grow a high-performing global team of analytics support engineers, fostering an inclusive, collaborative culture

Job Summary

  • Lead, mentor, and grow a high-performing global team of analytics support engineers, fostering an inclusive, collaborative culture.
  • Drive deep technical investigation across analytics performance, query optimization, indexing, Prism pipelines, and system health diagnostics.
  • Partner with Product, Engineering, and Customer Success to influence roadmap direction based on real customer signals.

Matching Summary

Lead, mentor, and grow a high-performing global team of analytics support engineers, fostering an inclusive, collaborative culture.

Skills & Requirements

Must-have

  • Workday Analytics domain expertise
  • Debugging complex system issues
  • Log analysis and correlation
  • Distributed systems understanding
  • SQL for data analysis
  • Performance optimization methodologies

Nice-to-have

  • Customer focus and passion
  • Technical innovation in enterprise applications
  • Inclusive and collaborative culture
  • Bold ideas and genuine care

Key Requirements

  • 6+ years in technical support, analytics, or system performance
  • 2+ years leading technical teams
  • Bachelor's degree in Computer Science, Information Management, Statistics, or related field

Work Rights

Not specified

Tailored Resume

Cover Letter