Venue Technology Supervisor - Leader Bank Pavilion

Long Beach Convention & Entertainment Center

Boston, MA, United States
$18 - $26 ph; not specified; not specified
On-site
Customer service-focused
Work independently and be flexible
Fast paced, dynamic work environment
Provide event day setup and support of multiple point-of-sale systems and excellent desktop support services to internal staff

Job Summary

  • Provide event day setup and support of multiple point-of-sale systems and excellent desktop support services to internal staff.
  • Work with vendors and service providers to resolve issues, implement changes, and provide level 1 & 2 support of all point-of-sale system problems.
  • Must be able to work during most events being held at the facility, including late nights and weekends, and report to the stadium no less than 4 hours prior to each game/event.

Matching Summary

Provide event day setup and support of multiple point-of-sale systems and excellent desktop support services to internal staff.

Salary

$18 - $26 per hour; Not specified; Not specified

Skills & Requirements

Must-have

  • customer service-focused
  • work independently and be flexible
  • fast paced, dynamic work environment
  • analytical and problem-solving skills
  • organize, manage, and complete multiple tasks
  • strong verbal and written communication
  • establish and maintain effective working relationships
  • provide event day setup and support
  • desktop support services
  • work with vendors and service providers
  • communicate productively and professionally
  • work during most events
  • level 1 & 2 support
  • initiates and implements improvements
  • building wide point of contact on IT related matters
  • conduct stadium walk-through
  • replacement of defective hardware
  • diagnoses of software, firmware, & hardware errors
  • tracking RMA’s of all equipment
  • maintains a thorough knowledge of the organization
  • practice safe work habits

Nice-to-have

  • exposure to event support
  • retail sales experience preferred

Key Requirements

  • Bachelor’s degree in Computer Information Systems or related field (Experience can be substituted for education)
  • 1-3+ years of relevant work experience
  • Basic PC hardware knowledge
  • Good understanding on networking including TCP/IP, VLAN’s
  • Administration experience with Windows 2003, 2008, 2008R2 operating systems
  • Experience with wireless LAN concepts
  • Experience with Windows XP/Windows 7 and Microsoft Office Suite
  • Experience with virtual environments both servers and desktops
  • Eagerness to work in a rapidly changing, diverse environment
  • willingness to accommodate the schedule
  • Must be able to adapt to environment changes immediately
  • Highly effective oral presentation and written communication skills
  • Flexible scheduling and reliable transportation required
  • Working knowledge of Microsoft and Mac applications
  • Knowledge and usage of wireless terminologies and security technologies
  • Knowledge in CAT5/6 crimping
  • Experience with Quest, Counterpoint or SQL systems
  • Relevant industry certifications
  • Able to move fast and act on assigned duties
  • Ability to walk, stand, or sit for extended periods of time
  • Ability to reach, bend, stoop, wipe, push and pull
  • Ability to lift and carry items weighing 10-30 pounds, and up to 50 pounds

Work Rights

Not specified

Tailored Resume

Cover Letter