Remote - Call Center Customer Service Representative

Conduent Business Services

Des Moines, Iowa, United States
Base: $18.00 ph; bonus/equity: not specified; bene...
Hybrid (on-site equipment pickup in des moines, remote work)
Must reside within 1 hour of des moines iowa
High school diploma or ged required
Excellent typing and grammar skills
Conduent Business Services is hiring a Remote Call Center Customer Service Representative for Medicaid Member Support in Iowa, offering a starting pay of $18.00 per hour and full benefits. The role requires effective communication and problem-solving skills to assist applicants and beneficiaries of the Iowa Medicaid Program

Job Summary

  • This role serves as the initial point of contact for Iowa Medicaid Program recipients and affiliates to provide support and enrollment assistance.
  • Candidates will receive paid training for 3-4 weeks with equipment provided from the Des Moines office before starting full-time duties.
  • The position offers a competitive hourly rate of $18.00 along with full benefits including health insurance, retirement plans, and paid time off.

Matching Summary

Match Score: 85

Conduent Business Services is hiring a Remote Call Center Customer Service Representative for Medicaid Member Support in Iowa, offering a starting pay of $18.00 per hour and full benefits. The role requires effective communication and problem-solving skills to assist applicants and beneficiaries of the Iowa Medicaid Program.

Salary

Base: $18.00 per hour; Bonus/Equity: Not specified; Benefits: Full benefits package including health, dental, vision, life, disability, retirement, PTO, and PerkSpot discounts

Skills & Requirements

Must-have

  • Must reside within 1 hour of Des Moines Iowa
  • High School diploma or GED required
  • Excellent typing and grammar skills
  • Ability to navigate web-based computer systems
  • Reliable internet access for remote work

Nice-to-have

  • Empathy and commitment to diverse backgrounds
  • Problem-solving through analysis and feedback
  • Positive employee-friendly culture fit
  • Strong phone etiquette and customer service skills

Key Requirements

  • High School diploma or GED
  • Reside within 1 hour driving distance from Des Moines, IA
  • Background check required

Work Rights

Not specified

Tailored Resume

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