The Health Concierge supports the delivery of Bupa Telehealth programs and services by providing customer engagement and enquiry management support
Job Summary
The Health Concierge supports the delivery of Bupa Telehealth programs and services by providing customer engagement and enquiry management support.
You will manage customer enquiries and recruitment activities via inbound and outbound channels, connecting customers to appropriate healthcare professionals.
Bupa is committed to providing equal opportunities and fostering a workplace free of discrimination, encouraging applicants from all backgrounds.
Matching Summary
The Health Concierge supports the delivery of Bupa Telehealth programs and services by providing customer engagement and enquiry management support.
Skills & Requirements
Must-have
Customer service experience
Contact centre experience
Proficient in Microsoft Office
Strong communication skills
Non-clinical program knowledge
Nice-to-have
Customer needs-based approach
Outcome focus
Conversion rate methodology
Positive representation of Bupa
Strong team focus
Key Requirements
Healthcare related industry experience highly desirable