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The position of Applications Support Sr Analyst at Citi involves providing technical and business support for users of Citi Applications, ensuring stability, efficiency, and effectiveness in application performance. The ideal candidate should possess extensive experience in application support, strong analytical and communication skills, and the ability to work autonomously.
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Job Summary
The Application Support Senior Analyst provides technical and business support for users of Citi Applications, focusing on quick resolutions, stability, efficiency, and effectiveness improvements.
Responsibilities include maintaining application systems, managing operating environments, performing daily checks, risk reconciliations, and developing support documentation.
The role requires strong analytical, communication, and diplomacy skills, with the ability to act as an advisor or coach and assess risk appropriately.
Matching Summary
Match Score: 75
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The position of Applications Support Sr Analyst at Citi involves providing technical and business support for users of Citi Applications, ensuring stability, efficiency, and effectiveness in application performance. The ideal candidate should possess extensive experience in application support, strong analytical and communication skills, and the ability to work autonomously.
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Skills & Requirements
Must-have
technical and business support
application stability and efficiency
technical support documentation
risk and impact assessment
application contingency planning
liaison between users and vendors
Nice-to-have
coaching and training new recruits
influencing decisions through advice
sound ethical judgment
driving compliance with regulations
Key Requirements
5-8 years experience in Application Support
Experience installing, configuring, or supporting business applications
Experience with programming languages
Advanced execution capabilities
Effective written and verbal communications
Demonstrated analytical skills
Issue tracking and reporting
Knowledge of problem Management Tools
Bachelor’s/University degree or equivalent experience