Not specified; competitive salary & bonuses mentio...
Remote
Product knowledge retention
Case escalation assistance
Quality control monitoring
Granicus is seeking a Senior Technical Support Representative for a remote position based in Puerto Rico. The ideal candidate will possess a strong understanding of technical support and customer service, assisting government agencies with their digital solutions while contributing to a positive workplace culture
Job Summary
The role involves assisting the leadership team with daily duties including phone queue availability and case assignments.
Employees will develop expert product knowledge to troubleshoot issues and create test scenarios based on customer product use.
The company offers comprehensive benefits including 100% employer-paid health insurance and flexible time off.
Matching Summary
Match Score: 85
Granicus is seeking a Senior Technical Support Representative for a remote position based in Puerto Rico. The ideal candidate will possess a strong understanding of technical support and customer service, assisting government agencies with their digital solutions while contributing to a positive workplace culture.