Strategic Customer Success Manager - Americas

Ashby

Remote, US
Not specified; no variable pyy component mentioned...
Remote
5+ years b2b saas customer success experience
Manage strategic enterprise accounts over $2m arr
Drive product adoption and configuration for complex workflows
Ashby is seeking a Strategic Customer Success Manager for their remote team, focusing on enhancing customer experiences for high-value clients in the enterprise segment. The ideal candidate should have significant B2B SaaS experience, a passion for product adoption, and the ability to manage complex customer relationships

Job Summary

  • This role focuses on guiding Ashby's biggest customers to improve product adoption and drive hiring excellence through tailored configurations.
  • The team is well-funded with best-in-class growth metrics, backing from investors like Y Combinator and Elad Gil.
  • Benefits include unlimited PTO, fully paid family leave, top-tier health insurance, and a generous education budget.

Matching Summary

Match Score: 85

Ashby is seeking a Strategic Customer Success Manager for their remote team, focusing on enhancing customer experiences for high-value clients in the enterprise segment. The ideal candidate should have significant B2B SaaS experience, a passion for product adoption, and the ability to manage complex customer relationships.

Salary

Not specified; No variable pay component mentioned; Stock options with 10-year exercise window included

Skills & Requirements

Must-have

  • 5+ years B2B SaaS customer success experience
  • Manage strategic enterprise accounts over $2M ARR
  • Drive product adoption and configuration for complex workflows
  • Cross-functional collaboration with Sales, Product, and Operations
  • Ability to translate complex technical details into simple explanations

Nice-to-have

  • Previous experience as a recruiter or hiring manager
  • Strong data-driven approach to work improvement
  • Detail-oriented with crisp communication skills
  • Passion for shaping new customer success playbooks
  • Curiosity about deep technical product mechanics

Key Requirements

  • At least five years of B2B SaaS customer success experience
  • Experience managing a book of ~20 strategic customers
  • Track record of supporting implementation of complex technologies

Work Rights

Not specified

Tailored Resume

Cover Letter