1+ year project management with workday hcm payroll or financials
Business level japanese communication skills
This role serves as a key partner to customers, driving business transformation through strategic value creation rather than just support ticket resolution
Job Summary
This role serves as a key partner to customers, driving business transformation through strategic value creation rather than just support ticket resolution.
The Customer Success Manager acts as a central hub connecting Professional Services, Production Services, Sales, and Product Management teams to ensure operational excellence.
Workday offers a culture of integrity and empathy where employees are trusted to take risks and develop their careers within a global AI-driven platform.
Matching Summary
This role serves as a key partner to customers, driving business transformation through strategic value creation rather than just support ticket resolution.
Skills & Requirements
Must-have
5+ years customer facing services experience
1+ year project management with Workday HCM Payroll or Financials
Business level Japanese communication skills
Executive stakeholder relationship management
SaaS environment customer management
Nice-to-have
State and Local Government customer base experience
Adaptive Planning implementation experience
Functional expertise in Workday Financials
Experience facilitating executive meetings and webinars
Strong data analysis and organizational skills
Key Requirements
Bachelor degree or equivalent work experience
Ability to travel up to 30%
Must be able to work from Tokyo or Osaka office 50% of the time