Primary location base pyy range: $99,800 usd - $14...
Fully remote
Client account management
Enterprise saas solutions
Product expertise and support
Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions
Job Summary
Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.
Collaborate closely with clients to understand their business goals and align AI-powered solutions to help achieve those objectives.
Work collaboratively with globally dispersed teams and clients to drive ongoing product innovations and deliver new solutions.
Matching Summary
Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.
Salary
Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: Role may be eligible for bonus plan or commission/bonus and annual stock grants
Skills & Requirements
Must-have
Client account management
Enterprise SaaS solutions
Product expertise and support
Client onboarding and training
Troubleshooting and issue resolution
Nice-to-have
Sun-drenched optimism and drive
Courageous collaborators
Empathy and shared enthusiasm
Curious minds
Key Requirements
4+ years customer success or account management
4+ years enterprise SaaS solutions support/implementation
4+ years technical understanding of complex software ecosystems
4+ years educating clients on products and providing training