Customer Service Advisor (english-speaking) - Telecommunications Company

Concentrix

Porto, Portugal
Competitive salary; performance bonus available; f...
Advanced english proficiency c1 level
Minimum 6 months customer service experience
Inbound call handling and complaint resolution
This role focuses on retaining customers facing contract expirations or competitor offers through aggressive negotiation strategies

Job Summary

  • This role focuses on retaining customers facing contract expirations or competitor offers through aggressive negotiation strategies.
  • The company offers extensive free learning programs with a track record of promoting 80% of managers from within.
  • Employees receive full paid training, competitive salaries with performance bonuses, and opportunities for career growth in Porto.

Matching Summary

This role focuses on retaining customers facing contract expirations or competitor offers through aggressive negotiation strategies.

Salary

Competitive salary; Performance bonus available; Full paid training included

Skills & Requirements

Must-have

  • Advanced English proficiency C1 level
  • Minimum 6 months customer service experience
  • Inbound call handling and complaint resolution
  • Contract cancellation and retention strategies
  • Database entry and customer information management

Nice-to-have

  • Curiosity about cryptocurrency market
  • Ability to work under pressure
  • Fast learner with high curiosity
  • Strong multi-tasking capabilities
  • Diligent worker attitude

Key Requirements

  • Advanced English (C1) required
  • Minimum 6 months prior customer service experience
  • Legal authorization to work in Portugal

Work Rights

Must be legally authorized to work in Portugal

Tailored Resume

Cover Letter