Vp, Enterprise And Commercial Customer Success Management

Equinix Inc.

Dallas, Texas, United States
Base: $248,000 - $372,000 usd annually; bonus/equi...
Lead scaled customer success organizations
Implement dual-role csm and service manager model
Drive customer adoption, renewal, and expansion
This role owns how Customer Success scales across Enterprise, Rest of Enterprise, and Commercial segments while leading a dual-role model

Job Summary

  • This role owns how Customer Success scales across Enterprise, Rest of Enterprise, and Commercial segments while leading a dual-role model.
  • The position requires embedding value realization discipline from pre-sale hypotheses to post-sale outcomes and executive reviews.
  • Equinix offers competitive benefits including health insurance, retirement contributions, and paid time off alongside a culture valuing human connection.

Matching Summary

This role owns how Customer Success scales across Enterprise, Rest of Enterprise, and Commercial segments while leading a dual-role model.

Salary

Base: $248,000 - $372,000 USD annually; Bonus/Equity: Eligible for bonus and equity may be offered; Benefits: Health, life, disability, retirement, PTO included

Skills & Requirements

Must-have

  • Lead scaled Customer Success organizations
  • Implement dual-role CSM and Service Manager model
  • Drive customer adoption, renewal, and expansion
  • Build enablement and capability frameworks
  • Execute segmented coverage and engagement models

Nice-to-have

  • Strong simplifier making ownership unambiguous
  • System builder designing global standards
  • Coach developing business acumen and leadership
  • Bias for action in transformation efforts
  • Experience with digital transformation playbooks

Key Requirements

  • Bachelor's & Masters degree in business-related discipline
  • Extensive experience in Customer Success and GTM
  • Track record building enablement frameworks at scale

Work Rights

Not specified

Tailored Resume

Cover Letter