Director, Production Application Support

CIBC

Chicago, IL, US
$165,000.00 - $195,000.00 py
Hybrid
Production support vision and operating model
Major incident and problem management
Risk, controls, and compliance ownership
Lead the stability and resilience of production technology services by directing incident, problem, and change management, and coordinating major incident response

Job Summary

  • Lead the stability and resilience of production technology services by directing incident, problem, and change management, and coordinating major incident response.
  • Set service standards and partner with Technology, Business, Risk, Compliance, and Audit to manage risk and meet governance requirements.
  • Develop high-performing teams and a culture of accountability and continuous improvement through the adoption of AI and automation opportunities.

Matching Summary

Lead the stability and resilience of production technology services by directing incident, problem, and change management, and coordinating major incident response.

Salary

$165,000.00 - $195,000.00

Skills & Requirements

Must-have

  • Production support vision and operating model
  • Major incident and problem management
  • Risk, controls, and compliance ownership
  • IT service management expertise
  • Root cause analysis and corrective actions
  • Operational readiness and release management

Nice-to-have

  • Relationship-oriented bank culture
  • Embrace strengths and ambitions
  • High-performing teams and accountability
  • AI and automation adoption

Key Requirements

  • 5-10 years of related experience
  • 12-15 years of related experience or combination of education and experience
  • Degree/diploma in Computer Science, Engineering, MIS, or related field or relevant certifications/bootcamp

Work Rights

Legally eligible to work in the specified location

Tailored Resume

Cover Letter