Customer Support Consultant -12mth Ftc

M&G

Bath, United Kingdom
Hybrid
Customer service delivery
New business journey ownership
Online platform assistance
We are currently recruiting for Customer Support Consultants to join a busy and dynamic team that is responsible for delivering an industry leading level of customer service as well as continuously finding ways to help our Financial Advisers achieve and manage their client’s portfolio

Job Summary

  • We are currently recruiting for Customer Support Consultants to join a busy and dynamic team that is responsible for delivering an industry leading level of customer service as well as continuously finding ways to help our Financial Advisers achieve and manage their client’s portfolio.
  • The consultant will mainly deal with various aspects of the New Business journey, taking ownership of the request from start to finish and keeping all parties updated.
  • Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.

Matching Summary

We are currently recruiting for Customer Support Consultants to join a busy and dynamic team that is responsible for delivering an industry leading level of customer service as well as continuously finding ways to help our Financial Advisers achieve and manage their client’s portfolio.

Skills & Requirements

Must-have

  • Customer service delivery
  • New Business journey ownership
  • Online platform assistance
  • Inbound call experience
  • Working in a busy environment

Nice-to-have

  • Customer centric approach
  • Building rapport with clients
  • Seeking additional knowledge
  • Adapting to change
  • Suggesting process improvements

Key Requirements

  • Financial Services experience desirable
  • Organisational skills desirable
  • Ability to connect and build rapport

Work Rights

Not specified

Tailored Resume

Cover Letter