Enterprise Customer Success Manager Ii

Box

Redwood City, CA, United States
On-site (minimum 3 days per week)
Increase customer retention
Manage post-sales activity
Deep product understanding
Box is seeking an Enterprise Customer Success Manager II to enhance customer retention and satisfaction by managing enterprise accounts and ensuring they derive maximum value from Box's content management solutions. The role requires a blend of account management experience, strong communication skills, and the ability to engage with C-level executives

Job Summary

  • Box is the leader in Intelligent Content Management, enabling organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI.
  • This role is vital for driving the growth and retention of our customer base by strategically managing and expanding your book of business, ensuring clients receive exceptional value and remain engaged with Box.
  • Boxers are expected to work from their assigned office a minimum of 3 days per week, with community and in-person collaboration being a core part of our culture.

Matching Summary

Match Score: 85

Box is seeking an Enterprise Customer Success Manager II to enhance customer retention and satisfaction by managing enterprise accounts and ensuring they derive maximum value from Box's content management solutions. The role requires a blend of account management experience, strong communication skills, and the ability to engage with C-level executives.

Skills & Requirements

Must-have

  • Increase customer retention
  • Manage post-sales activity
  • Deep product understanding
  • Develop joint success plans
  • Track accounts for churn risk
  • Partner with Sales and Professional Services

Nice-to-have

  • Growth mindset
  • Leverage AI for decisions
  • Proactive team player
  • Ensure complete customer satisfaction
  • Self-starter

Key Requirements

  • Bachelors degree or equivalent experience
  • 3+ years prior account management experience
  • 2+ years of experience in SaaS
  • Experience with enterprise accounts preferred
  • Familiarity with Salesforce, Zendesk
  • Drivers license may be required

Work Rights

Not specified

Tailored Resume

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