Customer Service Representatives - Start Date 15th June 2026

Capita (public services)

Liverpool, United Kingdom
Base: £25,155 py; bonus/equity: not specified; ben...
Onsite
Proven call centre experience
High-volume inbound calls handling
Excellent telephone manner and empathy
Capita Pension Solutions is seeking Customer Service Representatives for its Liverpool office, starting on June 15, 2026. The role involves handling high-volume inbound calls related to pension inquiries, and candidates should possess call center experience and a passion for customer service

Job Summary

  • This role involves taking a high volume of inbound calls from pension members and beneficiaries regarding their accounts.
  • The position offers comprehensive training to ensure staff can handle a wide range of queries efficiently within agreed service levels.
  • Employees receive a starting salary of £25,155 per annum along with 23 days' holiday rising to 27 and company-matched pension contributions.

Matching Summary

Match Score: 85

Capita Pension Solutions is seeking Customer Service Representatives for its Liverpool office, starting on June 15, 2026. The role involves handling high-volume inbound calls related to pension inquiries, and candidates should possess call center experience and a passion for customer service.

Salary

Base: £25,155 per annum; Bonus/Equity: Not specified; Benefits: 23-27 days holiday, company matched pension, life assurance, 15 weeks paid maternity leave

Skills & Requirements

Must-have

  • Proven call centre experience
  • High-volume inbound calls handling
  • Excellent telephone manner and empathy
  • Strong attention to detail
  • Ability to prioritize workload

Nice-to-have

  • Knowledge of pensions sector
  • Experience with AWS Amazon Connect
  • Passion for customer service
  • Initiative in fast-paced environment

Key Requirements

  • Enhanced security clearance required
  • Must have lived in UK for past 5 consecutive years
  • Proof of right to work checks mandatory

Work Rights

Must have lived in the UK for the past five consecutive years

Tailored Resume

Cover Letter