(senior) Director Regional Success Architecture (agentforce)

Salesforce

Bangalore, India
Customer success architecture
Agentforce adoption and value realization
Technical customer success leadership
Lead a world-class team of Success Architects in India, managing individual contributors and front-line managers to drive customer outcomes and foster an inclusive culture

Job Summary

  • Lead a world-class team of Success Architects in India, managing individual contributors and front-line managers to drive customer outcomes and foster an inclusive culture.
  • Drive customer adoption of Agentforce capabilities, ensuring successful production launches, widespread adoption, and continuous business value realization through proactive success planning and executive relationship building.
  • Collaborate with global stakeholders across Support, Sales, Product, and Engineering to enhance the overall customer experience and represent the voice of the customer within the organization.

Matching Summary

Lead a world-class team of Success Architects in India, managing individual contributors and front-line managers to drive customer outcomes and foster an inclusive culture.

Skills & Requirements

Must-have

  • Customer Success Architecture
  • Agentforce adoption and value realization
  • Technical customer success leadership
  • Global stakeholder collaboration
  • Customer satisfaction metrics management

Nice-to-have

  • Championing change and adaptability
  • Building inclusive team cultures
  • Psychological safety in teams
  • Proactive customer guidance
  • Consultative strategic guidance

Key Requirements

  • 15+ years in customer-facing roles
  • 8+ years in management
  • Experience managing teams of 15+
  • Cloud/SaaS software experience
  • BA/BS Degree or equivalent experience

Work Rights

Not specified

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