Product Service Consultant – Mining (consultor De Suporte Ao Produto – Tecnologia De Mineração)
Caterpillar Inc.
Onsite (5 days a week)
Minestar terrain onboard technologies support
Product validation and troubleshooting
Technical problem diagnosis
Caterpillar Inc. is seeking a Product Service Consultant for its MineStar Solutions Division, responsible for providing engineering support and troubleshooting for mining technology products. The role emphasizes customer engagement, project management, and collaboration with engineering teams, requiring a background in engineering or IT and strong communication skills
Job Summary
Your Work Shapes the World at Caterpillar Inc., a global team creating stronger, more sustainable communities through innovation and progress.
As a Product Service Consultant, you will provide support and service engineering for MineStar Terrain Onboard technologies, impacting product quality and customer experience.
Caterpillar offers a comprehensive benefits package including medical, dental, pension, profit share, and various support programs, fostering personal and professional growth in an inclusive culture.
Matching Summary
Match Score: 85
Caterpillar Inc. is seeking a Product Service Consultant for its MineStar Solutions Division, responsible for providing engineering support and troubleshooting for mining technology products. The role emphasizes customer engagement, project management, and collaboration with engineering teams, requiring a background in engineering or IT and strong communication skills.
Skills & Requirements
Must-have
MineStar Terrain Onboard technologies support
product validation and troubleshooting
technical problem diagnosis
customer and dealer issue resolution
liaison for product development
New Product Introduction projects
Nice-to-have
customer focus and service excellence
communication and relationship management
data analysis and problem solving
consulting and technical excellence
inclusive culture and equity
Key Requirements
Bachelor’s degree in Engineering or IT
Pre-Advanced English proficiency
Product Support experience
Intermediate Spanish proficiency
Project management experience
Experience supporting industrial technology
NPI process experience
SQL Server, TCP/IP networking, Microsoft platforms experience
Familiarity with schematics
Ability to communicate with mining customers and dealers