The St. Regis Hotel Singapore is seeking a Guest Experience Expert to manage front office operations, including guest check-ins and administrative tasks, while ensuring high standards of service in line with the hotel's luxury brand. The ideal candidate will possess strong communication skills, attention to detail, and a customer-focused attitude
Job Summary
The role involves processing all guest check-ins, check-outs, and managing room assignments for the St. Regis brand.
Candidates must act as the main point of control for saleable rooms in conjunction with Revenue and Sales teams.
The position requires immediate reporting of any emergency, security, or health and safety matters to the Duty Manager.
Matching Summary
Match Score: 85
The St. Regis Hotel Singapore is seeking a Guest Experience Expert to manage front office operations, including guest check-ins and administrative tasks, while ensuring high standards of service in line with the hotel's luxury brand. The ideal candidate will possess strong communication skills, attention to detail, and a customer-focused attitude.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Process guest check-ins and check-outs
Manage room assignments and availability
Operate telephone switchboard station
Handle group arrivals and departures
Run daily reports and credit card authorizations
Nice-to-have
Familiarity with VIP guest history
Knowledge of daily events and promotions
Ability to manage inventory control tasks
Experience with rostering submissions
Key Requirements
Experience in luxury hospitality front office
Proficiency in operating telephone switchboards
Ability to manage back office administrative tasks