Dy. General Manager, Vrf Projects

Carrier Global Corporation

Gurgaon, India
End-to-end service delivery
Customer experience excellence
Operational efficiency
The Service Delivery Manager – PAN India Operations is responsible for end‑to‑end service delivery across the country, ensuring excellence in customer experience, operational efficiency, and service network performance

Job Summary

  • The Service Delivery Manager – PAN India Operations is responsible for end‑to‑end service delivery across the country, ensuring excellence in customer experience, operational efficiency, and service network performance.
  • This role involves leading customer care operations, coordinating with factory and backend teams, building strong Channel networks, and developing technical capabilities within the field workforce.
  • We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers.

Matching Summary

The Service Delivery Manager – PAN India Operations is responsible for end‑to‑end service delivery across the country, ensuring excellence in customer experience, operational efficiency, and service network performance.

Skills & Requirements

Must-have

  • end-to-end service delivery
  • customer experience excellence
  • operational efficiency
  • service network performance
  • leading customer care operations
  • channel network building

Nice-to-have

  • driving innovation
  • fostering teamwork
  • employee engagement
  • diversity and inclusion

Key Requirements

  • 8–15 years of experience
  • managing PAN India service networks
  • multi-location teams experience
  • Bachelor’s Degree in Engineering preferred
  • MBA desirable

Work Rights

Not specified

Tailored Resume

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