Job Summary

• This role makes large‑scale transformation executable by defining how work gets done, how decisions are made, and how teams are held accountable across Customer Success.
• You will lead the end‑to‑end transformation portfolio, setting direction, sequencing change, managing dependencies and risks, and ensuring adoption sticks at the front line.
• Success requires strong business judgment, change leadership, and the ability to influence at all levels while maintaining an executive-ready narrative.

Matching Summary

Salary

Base: 248,000 - 372,000 USD / Annual; Bonus/Equity: Not specified; Benefits: Competitive, inclusive, sustainable, connected and efficient

Skills & Requirements

Key Requirements

• Bachelor's degree in business-related discipline or equivalent experience
• Extensive experience in Customer Success / GTM
• Experience leading cross functional transformation programmes end to end
• Strong operating model design capability
• Proven program/portfolio management discipline
• Strong change management and adoption track record
• Strong commercial understanding of the CRO priorities and CS value drivers

Work Rights