North Carolina Department of Health and Human Services (DHHS)
Raleigh, North Carolina, US
$39,244 - $68,679 py
**
High call volume management
Customer inquiry response
Adherence to policies
**
The North Carolina Department of Health and Human Services (DHHS) is seeking a Disability Call Agent to provide customer service support in their Disability Contact Center. This hybrid position involves managing high call volumes and assisting diverse customers with inquiries related to disability claims.
**
Job Summary
The Disability Call Agent is responsible for answering incoming phone calls to the Disability Contact Center and responding to the needs and questions of external customers.
Eligible DCAs are able to take advantage of a hybrid telework schedule and will manage high call volume from claimants, schools, SSA Field offices, and others in the medical and legal communities.
The DDS offers a work environment that promotes the values of DHHS, including free parking, an in-house Micromart, and a Wellness Room, while ensuring staff feel they belong as a team member.
Matching Summary
Match Score: 75
**
The North Carolina Department of Health and Human Services (DHHS) is seeking a Disability Call Agent to provide customer service support in their Disability Contact Center. This hybrid position involves managing high call volumes and assisting diverse customers with inquiries related to disability claims.
**
Salary
$39,244 - $68,679
Skills & Requirements
Must-have
High call volume management
Customer inquiry response
Adherence to policies
Independent task management
Nice-to-have
Hybrid telework schedule eligibility
Work environment promoting values
Team member belonging
Key Requirements
High school diploma or GED and two years of related administrative experience; or equivalent combination of education and experience.