Customer Service Operations Analyst

Public Consulting Group LLC

US
$59,900 - $69,900 py
On-site
Analyze and format data for reporting
Train clients on system usage
Test application functionality
Public Consulting Group LLC is seeking a Customer Service Operations Analyst to enhance their public sector solutions by providing exceptional customer service, analyzing data for reporting, and training clients on project systems. The ideal candidate should have strong analytical skills, excellent communication abilities, and experience in a corporate or office environment

Job Summary

  • PCG partners with health, education, and human services agencies to improve lives.
  • Responsibilities include analyzing inquiry data to inform training topics and programs.
  • The role requires proficiency in MS Office products and involves some travel.

Matching Summary

Match Score: 85

Public Consulting Group LLC is seeking a Customer Service Operations Analyst to enhance their public sector solutions by providing exceptional customer service, analyzing data for reporting, and training clients on project systems. The ideal candidate should have strong analytical skills, excellent communication abilities, and experience in a corporate or office environment.

Salary

$59,900 - $69,900

Skills & Requirements

Must-have

  • Analyze and format data for reporting
  • Train clients on system usage
  • Test application functionality
  • Collect and enter data accurately
  • Communicate effectively with clients
  • Work independently and with a team

Nice-to-have

  • Build and maintain business relationships
  • Provide training and guidance to peers

Key Requirements

  • High School diploma or equivalent
  • 3+ years office/corporate experience
  • MS Office Application experience
  • Call Center/Client Service Experience
  • Located in western US (OR or ID preferred)

Work Rights

Not specified

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