The Technical Account Manager serves as a trusted advisor and primary point of contact for customers, bridging technical expertise with commercial acumen
Job Summary
The Technical Account Manager serves as a trusted advisor and primary point of contact for customers, bridging technical expertise with commercial acumen.
This role combines pre-sales engagement, customer onboarding, and ongoing account management with a strong focus on identifying upsell opportunities across client`s practices (Cloud, Security, AWS, Network).
Competitive remuneration package, referral bonus program, additional health insurance, and upskilling & reskilling training programs.
Matching Summary
The Technical Account Manager serves as a trusted advisor and primary point of contact for customers, bridging technical expertise with commercial acumen.
Skills & Requirements
Must-have
Technical expertise and commercial acumen
Pre-sales engagement and customer onboarding
Identify upsell opportunities
Drive Net Promoter Score (NPS)
Customer advocacy and support
Monitor and report on customer health
Nice-to-have
Purposeful innovation for a sustainable tomorrow
Cross industry knowledge
Voice of the customer internally
Key Requirements
3–5 years of experience
Strong understanding of cloud, networking, and cybersecurity
Proven ability to manage complex accounts
Familiarity with CRM tools
Bachelor’s degree in IT, Business, or related field
Certifications in AWS, networking, or security are advantageous