Sr Manager (google Ccai & Ccaas) 1

BCE Inc

Mississauga, Ontario, Canada
On-site
Google ccai and ccaas expertise
People management experience
Contact center ecosystem knowledge
The Senior Manager will lead the Google CCAI & CCaaS CoE in the BBM Professional Services organization

Job Summary

  • The Senior Manager will lead the Google CCAI & CCaaS CoE in the BBM Professional Services organization.
  • The successful candidate will ensure consistent delivery excellence and proactive customer management.
  • Bell offers a comprehensive compensation package including medical, dental, vision, and mental health benefits.

Matching Summary

The Senior Manager will lead the Google CCAI & CCaaS CoE in the BBM Professional Services organization.

Skills & Requirements

Must-have

  • Google CCAI and CCaaS expertise
  • People management experience
  • Contact center ecosystem knowledge

Nice-to-have

  • Strong customer skills
  • Bilingualism in French and English
  • Collaborative team spirit

Key Requirements

  • 8+ years of professional experience
  • 2 to 6 years of hands-on experience with Google CCAI
  • Ability to lead technical teams

Work Rights

Not specified

Tailored Resume

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