Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements
Job Summary
Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements.
The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.
Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future.
Matching Summary
Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements.
Salary
$40,000 to $100,000 targeted compensation
Skills & Requirements
Must-have
Prospecting 1-2 hours daily
Obtain referrals from families
Network and build community relationships
Respond to client inquiries promptly
Connect with families through listening
Follow through on customer problems
Nice-to-have
Provide exemplary personalized service
Offer solutions that provide value
Build trust-based relationships
Collaborate with funeral directors
Treat others with empathy and respect
Key Requirements
High school diploma or equivalent
1-2 years of college or equivalent education/experience
1-2 years customer service or sales experience preferred
Current state/province issued driver’s license
Insurance license if required by state/province law