Sr Customer Care Representative , Addressbook

PPD (Thermo Fisher) UK

Quezon City, Philippines
On-site
Exceptional customer support
Administration and order management
Master data maintenance
Thermo Fisher Scientific is seeking a Senior Customer Care Representative to provide exceptional support throughout the customer lifecycle at their Quezon City office. The ideal candidate will have at least two years of customer service experience and strong communication skills, contributing to the company's mission of making the world healthier, cleaner, and safer

Job Summary

  • Join our team at Thermo Fisher Scientific as a Senior Customer Service Representative, where you'll contribute to our mission to make the world healthier, cleaner, and safer.
  • You'll provide exceptional support throughout the customer lifecycle, handling administration, order management, quotations, and master data maintenance.
  • This role offers professional development opportunities while contributing to groundbreaking scientific advances.

Matching Summary

Match Score: 85

Thermo Fisher Scientific is seeking a Senior Customer Care Representative to provide exceptional support throughout the customer lifecycle at their Quezon City office. The ideal candidate will have at least two years of customer service experience and strong communication skills, contributing to the company's mission of making the world healthier, cleaner, and safer.

Skills & Requirements

Must-have

  • Exceptional customer support
  • Administration and order management
  • Master data maintenance
  • Microsoft Office proficiency
  • Handle complex customer requirements
  • Meet performance metrics

Nice-to-have

  • Positive and collaborative mindset
  • Develop stakeholder relationships
  • Judgment and diplomacy

Key Requirements

  • Minimum 2 years of customer service experience
  • Experience with ERP systems and CRM platforms preferred
  • Strong written and verbal communication skills in English

Work Rights

Not specified

Tailored Resume

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