Customer Success Manager

Marketstar

Bangalore, India
On-site
Manage customer renewals
Support partners and customers
Handle billing transitions
As a Vendor Customer Success Manager (CSM) supporting Google Workspace, you will be responsible for managing customer renewals, supporting partners, and providing operational support to ensure customer satisfaction and retention

Job Summary

  • As a Vendor Customer Success Manager (CSM) supporting Google Workspace, you will be responsible for managing customer renewals, supporting partners, and providing operational support to ensure customer satisfaction and retention.
  • You will work with both direct and resold customers, collaborating closely with Google Account Managers, Partners, and internal teams to deliver a seamless renewal and support experience.
  • We are a rapidly growing organization with opportunities across the globe and believe in continuous learning and encourage our teams to do so through training programs that are catered to personal and professional development.

Matching Summary

As a Vendor Customer Success Manager (CSM) supporting Google Workspace, you will be responsible for managing customer renewals, supporting partners, and providing operational support to ensure customer satisfaction and retention.

Skills & Requirements

Must-have

  • Manage customer renewals
  • Support partners and customers
  • Handle billing transitions
  • Process contract changes
  • Manage assigned cases within CRM

Nice-to-have

  • Proactively influence renewals
  • Facilitate understanding of terms
  • Collaborate with internal teams
  • Drive innovation and success

Key Requirements

  • 1-3 Years experience
  • Minimum one year of B2B inside sales experience
  • Experience in customer success, account management, or renewals
  • Familiarity with Google Workspace or similar SaaS products is a plus
  • Experience with case management systems and sales support tools (Salesforce) is preferred

Work Rights

Not specified

Tailored Resume

Cover Letter